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"Lack of pace-maker aftercare"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as a service user),

Long awaited and much needed pacemaker fitted January 2021, operative  care was great but after that you are basically on your own. As a younger patient with no other limitations and wanting an active lifestyle I am supposed to have the Closed Loop Stimulation function activated which gives a more responsive and physiological heart rate than just a flat 60 which is the minimal default setting it leaves the factory with.

On my first clinic visit to get this turned on they were unfamiliar with this function and said they don't normally activate it, which is a ridiculous waste of an expensive device when a much cheaper basic model could be used, rather like having a porsche and just driving it around in first gear.

After this was sorted out with the consultant, I excitedly went back to get it switched on. As is fairly common as these devices often need some initial fine tuning to suit the individual, the first setting tried was a bit too aggressive, amazing during the day but kept me up all night with a too high a heart rate. They could only fit me in as an emergency the following day to disable the CLS, but I was supposed to be given the next available appointment to have it reactivated to a slightly lower setting. I was told about 3 weeks. That was at the end of March. I am still waiting and have been given an appointment for October, as if it is just a routine check up I am waiting for, not a device that is only semi functional.

I am truly grateful to have a heart rate of 60 rather than the 40 or so I had untreated, but feel so frustrated to be missing out on what this amazing device could do for me if programmed properly. Clinic seem scared of it, inexperienced and as if they don't want to touch it. 


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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian nearly 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 09/06/2022 at 11:57
Published on Care Opinion at 11:57


picture of Louise Davies

Dear Daisies95

Thank you for sharing your experience with us via Care Opinion. I am really sorry to hear of the lack of support you have received following your pacemaker fitting last year. I appreciate this must be a very frustrating time for you and am sorry that the appointment you have been given is not until October, after being told in March it would be in about 3 weeks.

I will share your story with the Clinical Management Team to review. If you would like to receive a formal response to this, please contact the Patient Experience Team with your details and make reference to this Care Opinion story. This can be done by sending an email to feedback@nhslothian.scot.nhs.uk or if you would prefer to call, our number is 0131 536 3370. Out lines are open Monday to Friday 9am to 2pm.

Best wishes

Louise

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