"Urology care at Glasgow Royal Infirmary"

I have been having treatment for kidney stones at GRI. Last month I needed an urgent operation to remove stones that had become stuck in my ureter.  I was hugely impressed with the care and support I received while in the hospital. Surgeons, doctors, anaesthetist, and nurses could not gave been kinder.

Sadly my experience of follow up care has been much less positive. Before I was discharged the surgeon informed me I had a stent temporarily in my ureter and this would need to be removed in 2 weeks time. Since being discharged communication has been non existent. I had an x-ray 2 weeks after surgery but nobody has been in touch to tell me what it showed. 

I have tried phoning the urology outpatients department every day for the past week and they never answer. I eventually phoned the ward I had been on when I had my surgery.  They were very helpful but informed me that I was not on any of the lists of people who have a stent. So basically I've been waiting for an appointment nobody knew I needed. Something has clearly gone wrong. I have now had the stent in for 4 weeks instead if the 2 weeks the surgeon recommended. I have tried phoning the surgeons secretary but have been unable to reach them.

Over the past 2 weeks I've had increasing issues with the stent including discomfort,  a sensation like I'm sitting on something, bleeding, and needing to go to the toilet every 30min or so. I feel very frustrated and desperately want to get the stent removed so that I can have support of normal life.