"No x-ray reception, patients confused"

My dad had an appointment for an x-ray at Dungannon that his GP had arranged. I dropped him off at the x-ray entrance and went to look for a car space as the disabled bays were all taken. 

I went in and found a gathering of patients all congregated in the corridor and the seating area with only a handful of chairs also full. My father was a bit distressed as were the other members of the public as he didn't know what he was supposed to do.

There was a sign to say reception closed however nobody seemed to know what the process was to get registered. There was also an injured patient with a bandage and blood dripping from it onto the floor and chair. This I felt was not good from an infection control point of view.

Eventually a reception girl came, however there was a mad rush from others to get to the front of the queue. If elderly like my dad, he was not able to get to his place in the queue. I advised the girl behind the counter that there was confusion however the response I got was quite blunt and I cannot recall what was said.

My father did get his x-ray not long after his appointment time. I waited in the cubicle and the person taking the x-ray told us it would be a few weeks for results. 

I mentioned how confusing it was on arrival for all the people that were waiting with no reception open and not knowing where to go or who to speak to. The staff member told me that they were just a bank person and didn't know either. They did advise me to provide feedback on this platform.

I hope my comments are taken on board as it was not the best experience, especially for my dad who is elderly.