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"Baby's 6-9 month review"

About: Children and Young People Services / Health Visiting

(as a service user),

I'm a first time mum and was attending my 6-9 month review with baby. It was not a very enjoyable experience. It felt like it was a check list of questions and if you didn't say yes you were doing something wrong. There was no conversation around how things were going, instead it was how things were a "bad habit" or impractical advice.

It wasn't very baby led at all. When I tried to share any queries it seemed like they didn't want to know. I was directed to ask the doctor. Not much help when you can't get speaking to a doctor unless it's an emergency.

When asked about my mental health, there was a big emphasis on how what I said had to be written down and how my main health visitor might need to call me, as if I was saying something wrong. It wasn't enjoyable or supportive, but instead felt so clinical and like a tick box exercise.

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Responses

Response from Mairead Donnelly, Head of Service, Children and Young People's Directorate, Southern Health and Social Care Trust 2 years ago
Mairead Donnelly
Head of Service, Children and Young People's Directorate,
Southern Health and Social Care Trust
Submitted on 01/06/2022 at 18:32
Published on Care Opinion at 21:31


Dear Tor Tor

I am so sorry that this was your experience of the health visiting service which sounds very dissatisfactory. I would be really keen to speak to you directly, my telephone number is 028 37566959 if you would give me a call?

Unfortunately I am only picking this up now and the office will be closed until Monday, but I would really like the opportunity to talk to you and listen directly to what your experience has been. I would like to share this with the teams to avoid someone else having a similar experience.

Thank you for taking the time to leave your feedback and I look forward to speaking to you directly.

Kind regards,

Mairead Donnelly

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