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Emergency surgical admission

Posted By Hip patient

"Emergency surgical admission"

About: New Stobhill Hospital / GP Out-of-Hours Emergency Service NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Surgical High Dependency Unit (SHDU) Queen Elizabeth University Hospital Glasgow / Xrays and Scans

(as a service user),

I contacted NHS  24 as had I sudden acute abdominal pain. They were amazing. They quickly and efficiently arranged an appointment at Stobhill out of hours service. The on-call doctor very quickly recognised how unwell I was. She was efficient, kind and reassuring. I was referred to surgical assessment at QUEH.  The nurses and medical staff were amazing!! They were so concerned about my well being.  The ANP responsible for my care deserves a special mention for being so efficient and caring   Again everyone was so capable, professional and kind.

Then I was admitted to ward 9B. Every member of staff I met was kind, courteous and professional. Senior Charge Nurse Kimmett should be proud of her very efficient department and the staff who work there.  

I also need to mention the team in the x-ray dept where I had several investigations. A very busy department, but every team member was concerned for my well being and tried hard to keep me comfortable. Two consultant surgeons were responsible for my care. Mr Park & Mr Alani both made me feel that I was in kind, capable hands and really had my best interests at the core of the care I received.  

I would like to thank every one who dealt with me. Each team member makes the NHS an amazing place. 

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Responses

Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 3 years ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 01/06/2022 at 17:13
Published on Care Opinion at 17:13

picture of Andrew C

Dear Hip Patient,

Thank you for sharing your story on Care Opinion. I was sorry to read that you had been so acutely unwell, and hope that you are now well on the way to recovery,

I was delighted to read your generous feedback - it sounds like everyone involved in your care, from the Call Handlers at NHS 24 to colleagues at Stobhill Out of Hours and the QEUH looked after you every step of the way. It's always such a pleasure to read stories like yours, where emergency situations are made much more manageable by expert staff. I'm sure my colleagues at NHS Greater Glasgow and Clyde will be equally pleased to read your story.

If you would like to provide me with your details, I would be pleased to share your feedback with the staff at NHS 24 who managed your call. If you would like to contact me, you can email me at patient.experience@nhs24.scot.nhs.uk - please provide your name, date of birth, the date of your call, and your Care Opinion user name. This will allow me to identify the staff who looked after you and share your feedback with them.

While it sounds as though you have been through quite a difficult time, I'm pleased to read that your overall opinion of the care you received was amazing - reading your story has certainly brightened my afternoon, and I will be delighted to share your positive story with my wider team.

I wish you all the very best for your ongoing recovery, and would like to thank you again for taking the time to provide such valuable and positive feedback.

With best wishes,

Andrew

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Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 3 years ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 06/06/2022 at 11:09
Published on Care Opinion at 11:09

Dear Hip Patient

Thank you for taking the time to share your experience on Care Opinion. We are pleased to hear that your recent visit to Stobhill GP Out of Hours our GP provided excellent person-centered care. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the GP involved in your care at GP Out of Hours. If you able to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@ggc.scot.nhs.uk

Take care and best wishes to you.

Raylene

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/06/2022 at 11:47
Published on Care Opinion at 11:47

picture of Nicole McInally

Dear Hip Patient

Thank you very much for sharing your story on Care Opinion. I can see that Andrew from NHS 24 and Raylene from the Out of Hours Service have responded. I just wanted to let you know that I will share your feedback with the Surgical Assessment Unit, Ward 9B (including Senior Chare Nurse Kimmett, Mr Park and Mr Alani) and the x-ray department. I am sure the staff will be delighted with your comments.

I wish you a speedy recovery.

Take Care

Nicole

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