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"Post COVID Syndrome Support & Recovery"

About: South Eastern Health & Social Care Trust / Condition Management Programme

(as the patient),

Seeing the whole me

Seeing the whole me

Involved in decisions

Involved in decisions

Explanations

Explanations

Being listened to

Being listened to

Future plans

Future plans

Staff attitude

Staff attitude

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jane Mitchell, Condition Management Programme (CMP) Coordinator, Mental Health, South Eastern Health & Social Care Trust 2 months ago
Jane Mitchell
Condition Management Programme (CMP) Coordinator, Mental Health,
South Eastern Health & Social Care Trust

Manage the service

Submitted on 03/06/2022 at 09:27
Published on Care Opinion at 10:52


Dear telescopiumqb54

Thank you so much for sharing your visual story of the Condition Management Programme we are delighted you had a positive experience of the Programme and experienced been seen as a whole person, listened to and supported in planning for the future in relation to living with Post Covid Syndrome.

We have shared your story with the team which is greatly appreciated and your story will provide encouragement for other people to hopefully access the Programme.

We also appreciate the areas of improvement you highlighted included more timely, dietary education and multi-disciplinary care. We are a work focused short-medium term Programme providing up to twelve sessions, funded by the Department for Communities to support people to enter, return to or remain in work by supporting them to understand and self management their health conditions. For the last nine months we have experienced a significant increase in demand for the service which has resulted in waiting times for the Programme to increase. The Department for Communities receive a copy of all the Care Opinion stories which in this case demonstrates the experience of timely access requiring improvement. Thank you for raising these issues as a Programme we strive to ensure we are continuously improving to meet our clients’ needs within the Programme remit.

We wish you well as you continue to use the tools and knowledge in your daily life.

Take care

Jane

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