"Wonderful staff"

My Mum had a car accident and required to be checked at ED as she bumped her head and was a little disorientated at the scene. She was seen quickly, observations taken and monitored, information given and was discharged. She is well I am pleased to say. All of this happened so smoothly but the biggest element for my Mum was the kindness shown to her by the receptionist, triage nurses and medical staff. Their calmness, empathy, time taken to explain things and humour took away any stress and shock she had. She wanted me to pass on how wonderful staff were.