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"A lack of audiology services"

About: Western Isles Hospital / Audiology

(as the patient),

Over the last few years the services in Audiology have been very frustrating. The biggest problem is that we only have 1 audiologist with no back up for when they are unavailable. There’s been a few occasions where I have been left without a hearing aid/hearing aids for weeks due to there not being adequate cover. I have had quite a few appointments cancelled (all of which I had taken time off work for, only to get a call the day of the appointment to say it’s cancelled yet again).  I have had to try and attend work with no hearing aids in, which is nigh on impossible and it’s so frustrating and upsetting when you don’t know when the problem will be sorted. 

My hearing aids are my lifeline and those of us who use them need to be able to get the help when we need it. 

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Responses

Response from Eilidh Brown, Quality Improvement Coordinator , Clinical Governance, NHS Western Isles nearly 2 years ago
Eilidh Brown
Quality Improvement Coordinator , Clinical Governance,
NHS Western Isles
Submitted on 20/06/2022 at 15:01
Published on Care Opinion at 16:48


Hello,

Thankyou for taking the time to contact us and tell us about your recent experience when you required support from our Audiology Service, I realise that being unable to access the service would have increased that distress, and I am very sorry that this happened.

I have spoken to Lachlan Macpherson who is the Hospitals Manager, and he has advised that he would be happy to discuss this with you further to see how we could improve access to our Audiology Service, could you please contact us either through Care Opinion or by direct contact with his email - lachlan.macpherson@nhs.scot

Once again thank you for contacting us to advise us of the issues you have faced and we look forward to hearing from you.

Regards

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