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"I was blessed to be under their care"

About: Altnagelvin Area Hospital / Neurology General and specialist medicine / Ward 24 Older people's healthcare / Stroke Unit Ward 40

(as the patient),

The care and compassion of my speech and language therapist requesting I come back after noticing a change in my voice in a voice message, led her to identify that I had a stroke. She gently encouraged me to attend the Emergency Department, and from there to admission and throughout my lengthy time in hospital, the care, professionalism, compassion and kindness I experienced from staff in Altnagelvin wards 24 and 40 was fantastic.

From domestic, auxiliary nurses, ward nurses, doctors, and not forgetting the  patience of the ward manager :) I cannot praise them highly enough. They continued to reinforce that things would improve. Naturally I also would like to thank the neurology staff who helped me see light at the end of the tunnel and with whom I am currently engaged. Having identified something was not just right they have been diligent in offering me time and space to come to terms with potential changes .

Furthermore the number of tests I undertook was amazing, all intended to give the clinical staff a steer in what I was encountering, and all those involved in carrying out those procedures, from the staff who took me to and from scans and x-rays to the staff who carried them out were exemplary.

All those staff I encountered whilst working in challenging conditions , always had time for a word, to check, are you ok?, is there anything you need?, a smile, an acknowledgement of my situation, a reassurance. Saints everyone :) I was blessed to be under their care and my family and I would like to thank each and every one of them.

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Responses

Response from Ann-Marie McIImoyle, Stroke Service Improvement Manager, Stroke Services, WHSCT 3 years ago
Ann-Marie McIImoyle
Stroke Service Improvement Manager, Stroke Services,
WHSCT
Submitted on 01/06/2022 at 16:42
Published on Care Opinion at 17:02


picture of Ann-Marie McIImoyle

Dear PRW64

My name is Ann-Marie and I am the Ward Manager for Ward 40. Thank you for your feedback regarding the care you received in Ward 40. I am pleased to hear you have had a positive experience and have been treated with compassion and kindness. All our staff work hard to provide high standards of care and I will be delighted to give this feedback to all our team. I hope you continue to improve in your recovery and wish you and your family the very best. Many thanks for sharing your experiences on care opinion.

Regards

Ann-Marie McIlmoyle

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Response from Breidge McGavigan, Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care, WHSCT 3 years ago
Breidge McGavigan
Ward Manager, Acute Medical Unit (AMU) Unscheduled/ Emergency Care,
WHSCT
Submitted on 14/06/2022 at 15:16
Published on Care Opinion at 15:16


Hello PRW64,

I am delighted as the ward manager of ward 24 to read such fantastic feedback regarding your experience within our unit. I am so pleased that you found that the care you received was to a high standard and that you were treated with compassion and kindness.

I will ensure that your positive experience is shared with the members of the team. It will give them all a much needed boost during the current pressures that everyone is under.

Thank you so much for taking the time to post on care opinion.

Take care

Breidge

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