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"Contact tracing"

About: Public Health Agency / Contact Tracing

(as other),

I was contacted by Siobhan from PHA contact tracing this morning. Her manner and friendliness were absolutely excellent. She asked how was I in a really genuine way, provided easily understandable advice and made the experience surprisingly very pleasant. Thank you Siobhan! 

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Response from Trevor Brier, Project Team, Contact Tracing, Public Health Agency, Public Health Agency 2 months ago
Trevor Brier
Project Team, Contact Tracing, Public Health Agency,
Public Health Agency
Submitted on 30/05/2022 at 16:18
Published on Care Opinion on 31/05/2022 at 09:27


Dear Marchjg68,

Thank you for your very positive comments and taking the time to complete your email - hopefully you are feeling better and make a full recovery from COVID.

Our Contact Tracers always try to be as approachable as possible when offering advice/guidance and support and I'm so glad on this occasion that Siobhan provided the high standard of service we aim to achieve on each call.

Your kind words will be passed to Siobhan and our Call-Coaching Team.

Kind regards

Track and Trace Team

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