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Excellent care and coordination

Posted By GranK22

"Excellent care and coordination"

About: General practices in Lanarkshire University Hospital Wishaw / Emergency Department

(as a relative),

My mum has complicated health needs and had developed worsening oedema in her feet and legs. After discussing with her GP the possibility of increasing the dosage of her diuretic medication, they decided that in order to rule out blood clots that she required to be examined  at University Hospital Wishaw ED.

She discussed her concerns with Professor Patel and then phoned ahead and within 20 minutes of arrival mum was being assessed. An appointment for Doppler ultrasound was arranged for the next day. She attended and was given the results the same day at the ambulatory care department by Dr MacGregor who prescribed increased diuretics. 

I cannot commend enough the excellent care and attention she has been given throughout her healthcare journey and once again in this instance she has received timely help and advice. 

The pressures on our NHS are higher than ever but we must support the staff of this wonderful organisation in any way we can to make sure that healthcare in our country remains free and accessible to everyone.

Heartfelt thanks to all.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire nearly 2 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 27/05/2022 at 15:46
Published on Care Opinion at 15:46

Dear GranK22

Thank you for your exceptionally kind words of encouragement about the care and treatment your mum received at University Hospital Wishaw. The staff strive to provide the highest standard of care especially during such a pressurised time.

It will be my pleasure to ensure the department and staff are informed of your positive feedback which I am sure they will be delighted to hear.

I hope your mum's health improves.

Best wishes

Faith

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by GranK22 (a relative)

Dear Faith

As a family we are always grateful and keen to acknowledge the care given to our mother and other family members.

We are pleased to hear that our gratitude will be conveyed to every member of staff who have worked to provide the care our mum needs and deserves.

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