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"Thank you to ED staff"

About: University Hospital Wishaw / Emergency Department

(as a service user),

I attended ED at University Hospital Wishaw on Saturday morning and was quite unwell. The department was full and there was a long waiting time for most patients.

I was noted by staff to be unwell and they immediately brought me in for appropriate and urgent treatment.

I can’t thank them enough.  I knew I was unwell but didn’t think I would get so bad so quickly (and didn’t want to make a fuss) so might have understated my problem -lesson learned!  I felt safe and relieved when they scooped me into a room and started treatment.

I have to say a special thanks to consultant Dr McCall - she was amazing.  She recognised what was needed and treated me immediately, coordinated my plan of care perfectly, listening to me as a patient and using her knowledge. And she had an IV cannula in my arm a nanosecond after I got onto the bed.

Honorary mentions to Staff Nurses Vicky and Erin for monitoring me and keeping me informed and cheering me up.  And to Staff Nurse Michelle for missing her break on a busy shift to take care of me.

You all do a tough job and you don’t get enough thanks.  So thanks 😊

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire nearly 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 31/05/2022 at 14:47
Published on Care Opinion at 14:47


picture of Jean MacDonald

Good afternoon EA67

Thank you so much for your exceptionally kind and encouraging words regarding the care and treatment you received when attending our A & E Department within University Hospital Wishaw.

I have a huge smile on my face as I know the staff will be so chuffed to know all their hard work and Person Centred Care is being recognised.

I will be delighted to ensure Dr McCall, Vicky, Erin and Michelle and all staff involved in your care are made aware of your feedback.

I thank you again on behalf of all the staff.

I hope your recovery is going well.

Best wishes for the future.

Jean

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