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"Rheumatology Aintree hospital"

About: University Hospital Aintree / Rheumatology

(as a service user),

I was given an appointment at this hospital originally for rheumatology in general but then the consultant changed in it to a Bechet's clinic where there is supposed to various different specialised consultant's available, all in one clinic (There was one.). Well it was very disappointing, even though the consultant had 5 years worth of bloods , scans, pictures and had been paid for a  private zoom call prior to visit. All they could do was to repeat the same bloods & eye examinations that have been done a million times before. It felt like a farce of an appointment and I would not recommend them to anybody to be honest. I thought that the examination was very poor. I didn't feel they were interested in barely anything, apart from ulcers, which are the least of my problems. I had travelled over 5 hrs round trip to attend to see them and what a waste of time & money it was. But on a positive note there was a lovely nurse there, they deserved a medal. Thankyou!

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Responses

Response from University Hospital Aintree nearly 2 years ago
University Hospital Aintree
Submitted on 01/06/2022 at 11:13
Published on nhs.uk at 13:13


I am sorry to hear that you were unhappy with your experience when attending clinic at the Trust. We value feedback from our patients and will share your experience with the Team.

If you have not done so already and would like to discuss any aspects of the concerns you have raised, please contact our Patient Advice and Complaints Team by emailing complaints@liverpoolft.nhs.uk or by calling 0151 529 3287

You can also write to:

Patients Advice and Complaints Department

Liverpool University Hospitals Foundation Trust

Aintree Site

Lower Lane

Liverpool L9 7AL

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by pops74 (a service user)

I have already have and the problem was not addressed sufficiently.

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