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Advice from Urology team has made my life better

Posted By Bob the old firemat

"Advice from Urology team has made my life better"

About: North Devon District Hospital / Urology

(as a service user),

I attended for a uroflowmetry test. The staff there were very understanding and above all treated me as a person and not another patient who had to be treated.

I did have difficulty in passing urine, but was treated with dignity and was told that it wasn’t a problem which made me feel a lot happier. Rebecca, Ansu and sadly I cannot recall the name of the male nurse all were very professional and friendly.

I was asked if I wanted to have a TURP but declined it. I was given some advice to alleviate the problem at night. I have followed their advice and it has made my life better. A great team who are a credit to the NHS.

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Responses

Response from Melanie Hucker, Associate Director of Nursing Surgery - Northern, Surgical Division (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Melanie Hucker
Associate Director of Nursing Surgery - Northern, Surgical Division (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/05/2022 at 09:39
Published on Care Opinion at 09:48

picture of Melanie Hucker

Dear Bob the old firemat,

Thank you for taking the time to provide feedback about the urology team. I am delighted to hear that their advice has had a positive impact on your symptoms.

I will pass your comments on to the team who always appreciate receiving feedback.

Best wishes,

Mel

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Response from Paula Howells, Senior Medical Secretary (Northern Services), Urology Team (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Paula Howells
Senior Medical Secretary (Northern Services), Urology Team (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

I have worked in the NHS for over 35 years as a senior Medical Secretary in various specialties. I currently work in the Urology Department providing PA services to the clinical team.

Submitted on 01/06/2022 at 18:19
Published on Care Opinion at 18:19

picture of Paula Howells

Dear Bob the old firemat

Please accept my apologies for the delay in my reply but I have just returned from annual leave. Thank you so much for leaving such positive feedback. I was very pleased to read that you found our Urology Clinical Nurses to be understanding and treat you as a person. I am pleased that their help and advice has improved your quality of life with regard to your urinary tract symptoms at night. I will pass on your feedback to Ansu Manoj, our Lead Urology Nurse.

Many thanks again.

Kind regards

Paula

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