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"Appointment cancellations"

About: Royal Hallamshire Hospital / Neurosurgery

(as the patient),

I was referred by my GP in February, in March I received a letter stating my appointment was booked for June. Two days later I received a text which stated that due to unforeseen circumstances the appointment had been cancelled. Over a month later I received a letter stating that the records showed that the appointment had been cancelled, I feel that this implies I cancelled it myself. It asked me to please re-book as soon as possible, and I was told that the first available date is the end of September. How are "unforeseen" circumstances seen four months in advance?

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust nearly 2 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 30/05/2022 at 09:44
Published on Care Opinion at 09:44


I am very sorry to hear of your poor experience. If you would like us to look into matters and respond to you formally, please contact our Patient and Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net

I again apologise that your experience was not positive and hope that you feel able to speak further about this.

Kind regards

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