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"Excellent breast screening service"

About: Aberdeen Royal Infirmary / Breast Services

(as the patient),

I was recently recalled to ARI breast screening clinic after a routine mammogram. I was surprised as I had no symptoms - no lumps or bumps etc. However the mammogram had pick up some calcifications. I didn't even know that was a thing! I can't thank the staff at the clinic enough. My anxiety levels went through the roof after I had time to google what it actually meant.

The staff there are excellent. They reassured me, showed me compassion and helped me get my thoughts together. I had to get a biopsy which obviously I had not expected. Again they couldn't be more helpful. Fortunately after a ten day wait I got the all clear. I suppose I am typing this to not only thank the excellent staff, but to encourage women to get their mammograms - even if they have no symptoms. 

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Responses

Response from Sarah Philip, Breast Service Manager, Women's Division, NHS Grampian 3 years ago
Sarah Philip
Breast Service Manager, Women's Division,
NHS Grampian
Submitted on 23/05/2022 at 13:34
Published on Care Opinion at 14:44


Dear Annie17

Thank you for taking time to post your comment on Care Opinion. It was heartwarming to read that you had such a positive care experience at what would have been a very anxious time for you.

Feedback helps us to understand what matters to patients. Being approachable, clear with information, efficient and showing kindness are key elements of the person-centred care we strive to deliver.

We are extremely lucky to have such dedicated and professional staff working in the Breast Screening Department and I will pass your comments on to them. Receiving such positive comments will be such a morale boost for them all.

I also appreciate your encouragement for women to take up the offer of breast screening.

Thank you again and best wishes.

Sarah

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