"Very disappointing "

Had two horrible experiences in one day!

Heavily pregnant and after my bloods came back with midwife it was noted that I needed medication to start before my next appointment with them in 4 weeks. I rang the surgery to explain this, to be told that I have to use the online booking form and she can’t refer this herself to the doctor to do a prescription whilst after my telephone conversation, although the midwife had already put the request through also. (Bearing in mind it took 4 days just to get a different appointment for my daughter with backwards and forwards of messaging on the portal where a simple quick 2 minute telephone could have prevented this)

An appointment was booked over a week in advance for my daughter to have her injections, to be called 5 minutes prior to the appointment taking place that they haven’t got the stock in. Highly ridiculous when this was booked in advance and can’t understand why it was left 5 minutes before appointment was due to start especially when you schedule time off work to attend!

Highly unorganised! The nurses I’ve met have been wonderful in the past but the reception team highly lets them down, lack of empathy, lack of consideration and always say use the online form. Utterly gone downhill in the recent years.