Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

IRH Ophthalmology Outpatient Clinic Visit

Posted By hawkeq54

"IRH Ophthalmology Outpatient Clinic Visit"

About: Inverclyde Royal Hospital / Ophthalmology

(as the patient),

I was seen today at the Ophthalmology Clinic within Inverclyde Royal Hospital. I would like to say a big thank you to all the staff there who took the time to see me and gave me a warm welcome at the clinic. I had been back and forth to the clinic since around September 2021 with ongoing issues in my eyes and was uncertain what the real issue had been. 

Today I was seen at Dr. Butler's clinic and from the point of checking in with the reception staff, to the point of leaving, all staff were very happy, politely spoken and very welcoming. The Nursing staff in the waiting area greeted me and kept me informed of any wait time but that being said I didn't wait very long and was seen on time if not a little earlier which was good! Dr. Butler also took the time to sit and explain what the issues I had were and give me some diagnosis for the said issue. This was relieving as I was uncertain to the cause and discomfort I had been having. Dr. Butler was very professional and understanding to my needs and previous experience I had. I would like to say a big thank you to all at the IRH Ophthalmology clinic and to Dr. Butler for seeing me today as they clearly are a very good team of staff who work really hard. 

Appointments

Appointments


Reception

Reception


Waiting Time

Waiting time


Staff attitude

Staff attitude


Being listened to

Being listened to


More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 3 years ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 23/05/2022 at 11:38
Published on Care Opinion at 11:55

Dear hawkeq54,

Thank you for taking time to share your feedback with us. I'm delighted to hear that you have had such a positive experience of ongoing care at the Ophthalmology Clinic at Inverclyde Royal Hospital. I will pass your feedback on to Dr Butler and the wider clinic team.

Best wishes,

Lisa Martin,

Patient Experience Public Involvement Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by hawkeq54 (the patient)

Thank you, can you also ensure the secretarial staff also gets a mention as they helped get me booked in and forgot to mention them in this as well.

Opinions
Next Response j
Previous Response k