"Poor care and commication"

Poor communication, apparently there were medical staff ( we did try many times to talk to one) but most of our information was gleaned from the surrounding patients who listened to the doctors round as the nurses ( we assumed they were nurses) seemed intent on avoiding any contact with relatives. There was a lot of mask wearing which seemed to excuse staff cleaning hands and just wear gloves- though the porters did use the alcohol provided. The best was the cleaners, caterers and volunteers who were amazing in every way and kept my relative sane.