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The telephonist was very efficient

Posted By Linjt76

"The telephonist was very efficient"

About: Public Health Agency / Contact Tracing

(as a service user),

I registered a positive lateral flow yesterday due to COVID and received a call this morning from Contact Tracing; I don't recall his name but the telephonist was very efficient and gave very clear direction. What I liked was that he told me why he was ringing what questions he was going to ask and then proceeded very naturally into the conversation. It was reassuring that he provided me with dates which matched my own and we also had a bit of a laugh in between. I appreciate the COVID procedures are now moving to be more normal but when the test is positive it is still a shock to the system and it is reassuring to have someone call 

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Responses

Response from Cathy Surgenor, Contact Tracer, Project Team, Contact Tracing, Public Health Agency nearly 2 years ago
Cathy Surgenor
Contact Tracer, Project Team, Contact Tracing,
Public Health Agency

Submitted on 18/05/2022 at 16:06
Published on Care Opinion at 17:18

Dear Linjt76,

Hopefully you are recovering well?

Many people have expressed, like you, that testing positive for covid-19 is "a shock to the system".

Thankfully one of the tracing team was able to reassure you and give "clear direction".

Your feedback is much appreciated and will be passed to our coaching team.

Best regards

Tracing Team

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