"Appointments keep getting cancelled"

I'm writing in regards to the treatment I have received over the last year at Woodlands Resource Centre. 

Appointments have not been being maintained in general. Granted there have been genuine reasons for cancelling some of the appointments however,  this is a frequent occurrence either appointments keep getting cancel, re-arranged or new appointments are not made at all. Sometimes as long as weeks without an appointment when in my care plan that I have discuss with them that I prefer/ need weekly appointment which, they agree was correct for my care. However this is not being kept or adhered in relation to my care plan. The CPN who is supposed to replace if the first one is unavailable has been less than helpful, has never offered appointments when they're supposed to according to my care plan. Apart from one occasion to get my depol done - I feel that was only because they felt that they had to. Even at that when they done my depol for me instead of half an hour appointment I got 5 minutes if I was lucky, they could have taken me to another room for a chat. Instead of that I was rushed out the door without care as to how I feel or the treatment (talk) I still needed. 

I am occasionally waiting over half a hour for appointment even though I go and say to the reception who phones through to chase the CPN or psychiatrist who is meant to be seeing me. Granted sometimes they were late for good reasons which understand and sympathize with.

Another issue I've had is staff not being completely honest with me and neglecting to tell me things I need to know about my own diagnoses and my treatment. What I mean by this is a change in diagnosis I wasn't aware of until much further down the line and a change in consultant. I don't like not knowing, especially when it mainly affects me and not them. I thought we were supposed to work as a team collaboratively on my care and well-being. Just so unnecessary what has being happening all they have to do is be honest and upfront. Yes there has been staff on holiday, staff sick or other emergencies however, every time I'm in crisis no seems to be there for me apart from handful of times if I am lucky. Once I've exhausted all my own resources trying to manage my own suicidal thoughts and feelings in general myself, I've been advise to contact the Centre and speak to the relevant member of staff ie my allocated CPN or any other CPN - but no one seems to be available which then leaves me distressed and in crisis for a prolonged period of time that could have been avoided.

Not to mention treatments. I know because of the pandemic it has delayed things but I am still waiting on therapy that is vital to my care for example art therapy, merge and steps. I'm aware there is a waiting list but I've waited over 6 months.