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"First on the list but still seen late"

About: Musgrave Park Hospital / Children's Orthopaedics and biologics Musgrave Park Hospital / X-ray department

(as the patient),

I was invited to attend an outpatient appointment at Musgrave Park Hospital this week. My x-ray was scheduled for the 1st appointment of the day and to see the consultant 15 minutes later.

I am disappointed and frustrated to say that although I was first on the list I was taken late for both appointments. As I sat in the x-ray waiting room for 15 minutes I was eventually spoken to be a radiologist who seemed surprised to see me. Once that was eventually sorted I was sent back to the main waiting room at 30 mins after my initial appointment only to see the consultant walking in to work. Why were they arriving at work after their 1st scheduled appointment time? I was eventually seen at 9am. Needless to say I was late for a meeting in my own work.

If I have the courtesy, manners and respect to shown up on time for my appointment why can the health service not do the same?

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Responses

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust 8 months ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust
Submitted on 25/08/2023 at 18:47
Published on Care Opinion on 26/08/2023 at 10:09


Hi (nitratehs38)

My name is Dr Seamus O’Brien I want to apologies for the lateness of this response, there was some difficulties in getting this story to myself however the Patient and Client Experience Facilitator for the Belfast Trust has forwarded your story to myself. I hope you are doing well and want to thank you for posting your story on Care Opinion.

I sincerely apologise for your experience and will pass on your concerns.

If you wish to discuss anything further please contact PatientExperience@belfasttrust.hscni.net and leave your details and the Facilitator will ensure this is passed on to myself.

Again - I want to apologies for you negative experience.

Many thanks

Dr Seamus O’Brien

Senior Manager

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