"Poor customer service from reception staff"

I can't believe how long you have to wait on the phone before they answer. I was on the phone for over half any hour one afternoon and I was only third in the queue. Another time, there was only one patient ahead of me and I had to wait 25mins. When they do answer, they have absolutely no time for you and do not seem to care that you've had to wait so long. This has been going on for several years and has nothing to do with the recent waiting lists since pandemic. I've been told they make you wait so that it deters people from calling. Sadly, I expect this is true... Truly dreadful service from the admin/reception team. Doctors are good though.