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"Mixed opinions"

About: Adult Community Services / Community Social work/care District Nursing / District Nursing - Antrim North Northern Ireland Ambulance Service / Patient care services

(as a service user),

DISTRICT NURSES Northern trust

- Professional

- Very helpful, will contact doctor if necessary 

- Always asking if there is anything they can do when visiting

- Friendly

- Go above and beyond their duties.

WORK DIVERSITY TEAM Northern trust

Friendly, punctual, professional, helpful, above and beyond their duties.

AMBULANCE

Punctual, friendly, pleasant transfer to and from hospital.

SOCIAL WORKER, Belfast trust.

-Abrupt and unprofessional.

I have been waiting since Nov 2021 for a carer.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, NI Ambulance Service last week
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
NI Ambulance Service
Submitted on 12/05/2022 at 17:49
Published on Care Opinion at 17:49


picture of Neil Gillan

Dear andromedafn69

Thank you for sharing your valued feedback. It was so reassuring to hear about the friendliness and professionalism of the NI Ambulance Service staff.

Best wishes

Neil

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Response from Colleen Morrison, Community Locality Manager, Northern Health and Social Care Trust last week
Colleen Morrison
Community Locality Manager,
Northern Health and Social Care Trust
Submitted on 12/05/2022 at 23:50
Published on Care Opinion at 23:50


Dear andromedafn69 my name is Colleen Morrison and I am the Lead Nurse for the Antrim and Ballymena District Nurse Teams. Thank you so much for taking the time to write to Care Opinion to share your experience of the Northern Trust District Nurses. Its very encouraging to read that the staff are professional, helpful, friendly and go over and above and I will ensure that they get to read your very positive feedback. I know it will mean a lot to them, Kind Regards Colleen.

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Response from Eileen McKay, Belfast Health and Social Care Trust last week
Eileen McKay
Belfast Health and Social Care Trust
Submitted on 16/05/2022 at 21:20
Published on Care Opinion on 17/05/2022 at 11:10


Dear andromedafn69 - I am very sorry to hear that this has been your experience of social work in BHSCT. I have responsibility for learning and professional development of social workers and oversee issues relating to conduct. There are significant challenges in recruiting care workers and increasing numbers of people needing support but social workers are trained to be respectful, to listen sensitively to people who need our services and to when appropriate help to explore options such as Direct Payments to help people access care. I would like to hear more about your experience and use it to inform learning and improvement. I can be contacted on 02895 041279 if you would like to call me to discuss. Eileen

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