"Lack of flexibility"

We have been waiting since the end of January for a scan appointment. We received the appointment today but we are due to be on holiday on the day we have been give.

I called the scan department to see what I could do about this and was told my only option was to rearrange which would mean going back to the start of the 23 week waiting list.

This is obviously not an option so we will need to prioritise the appointment over the holiday.

I understand waiting lists are long and difficult to coordinate but when juggling work, multiple appointments and family life I would of hoped that when on the odd occasion a clash occurs that can't be resolved at our end there would be some flexibility with the appointment.