"So poor this is what is posted out to patients"

Booklet sent out beforehand states for patients that are getting treatment without sedation will receive pain relief Entonox (gas and air). There’s quite a bit of detail on this. Got to the theatre/treatment room to be told this isn’t offered at the RAH.

Not the fault of the staff on the ground but so so poor this is what is posted out to patients and alleviates anxieties for patients who aren’t or can’t get sedation to then be told it isn’t offered.

But I must say, the staff on the ward, each and everyone were absolutely wonderful. Exceptional in fact. I couldn’t fault a single one and I would hate to  single out someone for a commendation as genuinely each person I came in contact with seemed so genuinely kind, caring and I must say above and beyond their role. Their genuine kindness and compassion shone through and obviously goes without saying they were all amazing at what they are there to do too.

All round a fantastic team.