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Urgent Care ANP Anya

Posted By Jandw53

"Urgent Care ANP Anya"

About: NHS 24 / NHS 24 (111 service) Victoria Hospital / Urgent Care Centre

(as the patient),

I was struggling with a migraine for 6 days and phoned nhs 24. I was triaged to urgent care and seen by an ANP named Anya. She was very thorough, taking all the details she needed and she was empathetic to my symptoms. She used NICE guidelines to check what else could be tried, as I had tried many different treatments for migraine. Overall I was impressed by how thorough she was and very professional and compassionate. She discussed treatment and made sure I was involved in the decision. She also gave me some pain relief before I went home. I was very impressed and wanted to thank Anya for helping. The medication broke my migraine cycle and took the pain away. 

Keep up the good work Anya and thank you so much.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 11/05/2022 at 10:23
Published on Care Opinion at 10:23

picture of Dawn Orr

Dear Jandw53,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 and were unwell. I am glad to see that you had a very positive patient journey from initially contacting 111 through to be the excellent care provided by Anya. I am glad to hear that your migraine symptoms have now resolved.

I respond in relation to your call to NHS 24 on 111. If you wish to share some more info with me, then I could identify the staff who managed your call to 111 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call 111. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 3 years ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 11/05/2022 at 10:30
Published on Care Opinion at 10:30

picture of Lynnette Marshall

Good morning Jandw53,

Many thanks for taking the time to provide feedback on your experience.

I hope you are feeling better and your migraine has fully settled. I would be delighted to share your feedback with Anya and the whole team, I would be grateful if you could contact me at lynnette.marshall2@nhs.scot to provide a few more details.

Again, many thanks.

Kind regards,

Lynnette Marshall

Lead Nurse

UCSF.

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Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 3 years ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 11/05/2022 at 17:50
Published on Care Opinion at 17:50

picture of Lynnette Marshall

Dear Jandw53,

Thank you for taking the time to contact me directly. Anya was delighted to receive such positive feedback and we wish you well.

Kind regards,

Lynnette Marshall

Lead Nurse

UCSF

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