Text size

Theme

Language

"Being sent to a green zone hospital 15 miles away with breathing issues."

About: NHS 24 / NHS 24 (111 service) Queen Margaret Hospital / Respiratory Medicine

(as a service user),

I was sent to Queen Margaret Hospital, Dunfermline,  after a doctor Green zoned me for having respiratory issues - I feel I should have been sent to Kirkcaldy. I choked and coughed all the way there and back. I live 11 miles away.

The nurse at Queen Margaret was lovely and very helpful.
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 3 years ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife
Submitted on 13/05/2022 at 10:26
Published on Care Opinion at 10:26


picture of Lynnette Marshall

Dear nitratezw89,

Many thanks for taking the time to provide feedback, I do hope your respiratory symptoms have eased and you are feeling better. In order to better understand your concerns I wonder if you could provide me with a few more details, my email address is lynnette.marshall2@nhs,scot.

I am pleased to hear the nurse at Queen Margaret was able to help your symptoms and will share your comments with them also.

I look forward to hearing from you, thank you again.

Lynnette Marshall

Lead Nurse

UCSF.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24
Submitted on 13/05/2022 at 11:09
Published on Care Opinion at 11:09


picture of Dawn Orr

Dear nitratezw89,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 and were unwell. I echo Lynnette's comments and hope that your respiratory symptoms have improved. I appreciate you will have been through a worrying time.

I respond in relation to your call to NHS 24 on 111. I am keen to understand if you had any concerns related to your contact with 111. If you wish to share some more info with me, you can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience, I hope you are feeling better.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 3 years ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife
Submitted on 18/05/2022 at 12:17
Published on Care Opinion at 12:17


picture of Lynnette Marshall

Dear nitratezw89,

Thank you for taking the time to provide further information via email. I do hope you have recovered now and your symptoms have settled.

Kind regards,

Lynnette Marshall

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by nitratezw89 (a service user)

Unfortunately I am still unwell

Opinions
Next Response j
Previous Response k