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Croydon University Hospital Emergency department

Posted By Articles21

"Croydon University Hospital Emergency department"

About: Croydon University Hospital / Accident and emergency

(as a service user),

I reached A&E in the early evening with a bad cut on my thumb, and was able to show this to a doctor 3 hours later. After they had glanced at it, I was sent back out to the waiting room for another 6 hours, holding my thumb together while it bled.  I know they are very busy and my injury is not important - but the staff were pretty rude when I tried to ask for an update after waiting for 7 hours. They only remembered I was there after I tried to ask for an update. I waited 7 hours after seeing the doctor, after seeing the way patients who dared to ask an update were snapped at. 

The stitches themselves were done all right, but overall a pretty traumatic experience for me. The nurse was alright but the doctor was a very unpleasant individual. 

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Responses

Response from Croydon University Hospital nearly 2 years ago
Croydon University Hospital

Submitted on 10/05/2022 at 14:29
Published on nhs.uk at 15:52

Dear Patient

I am truly sorry to read that you have been unwell and that you are raising concern in respects of the treatment and care that you received at Croydon Health Services (CHS). I can confirm that your concern has been received in the Patient Experience Team and has been shared with the service, if you would like the service to contact you directly in respects of this matter, please email the Patient Experience Team with additional personal information and we will be able to request that the service contact you directly with the aim for an agreed resolution.

CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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