"Prescription Request Delay"

Today I spent 1hour 15mins on the phone waiting to speak to a member of staff regarding a prescription request that I dropped off at Jersey Farm surgery last Monday (25th April). When I eventually spoke to someone I was told that the prescription was only issued yesterday (3th May). Over a week later! They could not tell me if it had been posted out - I had enclosed a stamp addressed envelope so I could have a printed prescription sent to me. This prescription is for my HRT and because there are problems finding a chemist that stocks it this would allow me to try and find it for myself. I am annoyed because normally they get your medication to your chemist within about 2 days and I have now found out that my prescription request has sat there for over a week before being actioned, leaving me short of my much needed medication. Very disappointed at this level of service and the lack of empathy and apology from the member of staff who helpfully said "I hope you put a first class stamp on it."