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Care Opinion

Care at ED

Posted By PGB

"Care at ED"

About: University Hospital Wishaw / Emergency Department

(as a service user),

Receptionists often are tagged with being difficult - today the receptionist at ED was amazing - empathetic, able to understand my issues, & kind. I didn’t catch her name, but she deserves plaudits for her approach. From there, was attended to by Laura (physio), who was also able to meet all of my expectations through discussion and careful management. 

Treatment was timely, given the busy department, & efficient. Left with a sense of pride in my local hospital

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire nearly 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 11/05/2022 at 16:51
Published on Care Opinion at 16:51

picture of Jean MacDonald

Dear PGB

Thank you so much for the kind words you have shared via Care Opinion regarding your treatment and care when arriving at our A & E department within University Hospital Wishaw.

I am so pleased to read from our reception staff to all staff involved in your care was a very positive experience.

I will certainly share your feedback with all staff concerned.

All the best for the future.

Kind regards

Jean

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