I have just used eConsult to request a sick line from my doctor due to having a miscarriage. At the end of the consultation I was asked the standard questions regarding alcohol, smoking, gambling…. and if I could be pregnant or if I’m breastfeeding. Devastated. It’s absolutely unacceptable that this happens. I then tried to contact eConsult directly to complain, but there was no obvious way to do this electronically from their website. Only a phone number, and I am far too upset to speak to someone.
I have completed their “one time survey” regarding the system multiple times and flagged up that this question should not be asked routinely. For those of us with fertility issues, it is devastating to be asked these questions when you’re trying to request input for something unrelated. There is no consideration for the mental health of people using the system, and the lack of foresight/consideration of psychological factors is shocking.
"Insensitive e-consultation service"
About: General Practices in Grampian General Practices in Grampian
Posted by Jo5282 (as ),