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Care Opinion

Fabulous out of hours care

Posted By EM xo xo xo

"Fabulous out of hours care"

About: Douglas Street Community Health Clinic NHS 24

(as the patient),

On Monday I had to contact NHS 24 directly due to my own GP surgery not being open. The telephone operator and the charge nurse I spoke to were very kind and lovely. I had a bad chest infection and my care was treated appropriately and effectively and I was passed over to the doctor. This doctor Claire was lovely and was keen to see me down in Douglas Street.

I was seen immediately and had my obs took from a very kind clinical support worker (Kimberley). I was then examined by the doctor and was then sent away with the necessary treatment that has made such a difference already. From phoning NHS 24 to my appointment at OOH it was such a fast process and I feel so lucky to have received such fab care from lovely individuals. I believe all the ladies I spoke to on Monday deserve the recognition because it’s not very often they get it. It certainly made a massive difference to my day! 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 05/05/2022 at 13:29
Published on Care Opinion at 13:29

picture of Shona Lawrence

Dear EM xo xo xo

Thank you so much for sharing your positive experience on Care Opinion. I am sorry you were so unwell with a chest infection that it involved attending the Out of Hours. I hope you are doing much better.

The staff who managed your care sound fantastic, so well done to them! I'm delighted their caring and prompt service made a massive difference to your day.

Here at NHS 24 we always like to share such feedback with staff. As we don't have the benefit of seeing our patients face to face and our interactions are done over the phone, it's fantastic when patients and callers come back to us with such kind comments. If you would be good enough, when you feel up to it, to contact me directly, then I would be pleased to hear from you. You can call me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

I'm sure the staff at Douglas Street will be equally delighted to see your kind words.

Thanks again and best wishes for a full and speedy recovery.

Shona

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Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 11/05/2022 at 10:52
Published on Care Opinion at 10:52

picture of Jean MacDonald

Good morning EM xo xo xo

Many thanks for sharing your experience when attending our OOH service in Douglas Street, Community Health Clinic via Care Opinion.

It is very encouraging to all staff to see their hard work and standards of care are being recognised.

I hope you are well on the road to recovery and again thank you for your very kind words.

Best wishes

Jean

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Response from Pamela Buddy, Service Manager, Out of Hours Service, NHS Lanarkshire 2 years ago
Pamela Buddy
Service Manager, Out of Hours Service,
NHS Lanarkshire

Submitted on 16/05/2022 at 15:39
Published on Care Opinion at 17:20

picture of Pamela Buddy

Good afternoon I am delighted that you received excellent care from the Out of Hours service in NHSL and thank you for taking the time to share your experience via Care Opinion.

I hope you are now recovering well and I will pass your comments onto the team.

Regards, Pamela.

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