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My accident and subsequent treatment

Posted By Wilrn33

"My accident and subsequent treatment"

About: Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Short Stay Paediatric Assessment Unit (SSPAU)

(as the patient),

Had an accident in the house and was unable to move. Ambulance team Jessica & Martin,  picked me up and done a fantastic job getting me from my flat. They talked to me and reassuring me to take my mind off the pain. Upon arriving at the hospital ambulance worker Amanda was able to speak to someone and get me a bed and pain relief.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 04/05/2022 at 13:12
Published on Care Opinion at 13:12

picture of Neil Gillan

Dear Wilrn33

Thank you for sharing your valued feedback regarding the care provided by NIAS staff. It was so reassuring to hear about the kindness and professionalism of the individuals involved. I hope you are recovering from your accident and I would like to share your feedback with Jessica, Martin and Amanda. In order to do so I would just need a few more details about the time, date and location of the call. If you would like to provide more details please contact me directly at neil.gillan@nias.hscni.net.

Best wishes

Neil

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 09/05/2022 at 08:32
Published on Care Opinion at 08:32

picture of Conor Campbell

Hi Wilrn33

Thank you for sharing your story.

Great to hear how well you were looked after by NIAS team and Ulster Hospital Rapid Response Unit. A great example of services working together to provide a positive and seamless experience.

I hope that you continue to recover fully and stay well.

Your feedback has been shared with our staff who greatly appreciate your kind words.

Best wishes

Conor

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