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"Occupational Therapist"

About: Allied Health Professionals / Physiotherapy Musgrave Park Hospital / Children's Orthopaedics and biologics

(as a carer),

My mum is waiting for a hip replacement and is struggling with her mobility.  She recently saw a physio at her GP practice who discussed a walking aid that my mum needs.

The very next day she got a phone call from the outpatients department at Musgrave Park Hospital to say that she could come and collect her walking aid.

I brought her up to the building, but with covid regulations I didn't accompany my mum in to her appointment. She went in to the outpatients department and the receptionist told her to go to the Withers unit.  This meant a long walk down a corridor for mum who finds any walking very difficult. There was nowhere for her to stop and rest and she found that she was really in pain by the time she got to the right unit.

She was very impressed by how quickly the help was available but it would be better if she had known to go in the correct door as that was her first time there, and she would have avoided such a long walk.  While for many this corridor might not seem long, for a woman who can hardly take more than a couple of steps, it was very tough. And by the time she came out to me waiting in the car, she was in a lot of pain and very tired from the effort it took.

Could there be a sign or some communication to help others in my Mum's situation?

I want to thank the physio and the team for such prompt support, and the walking frame they have given her is very helpful for getting around the house.

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Responses

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust 8 months ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust
Submitted on 25/08/2023 at 18:52
Published on Care Opinion on 26/08/2023 at 10:09


Hi (Maisi)

My name is Dr Seamus O’Brien I want to apologies for the lateness of this response, there was some difficulties in getting this story to myself however the Patient and Client Experience Facilitator for the Belfast Trust has forwarded your story to myself. I hope you are doing well and want to thank you for posting your story on Care Opinion.

I apologise for your experience and have passed on your concerns to the appropriate team.

Please if you wish to discuss anything further please contact PatientExperience@belfasttrust.hscni.net and leave your details and the Facilitator will ensure this is passed to myself.

Again - I want to apologies for your negative experience.

Many thanks

Dr Seamus O’Brien

Senior Manager

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Response from Ingrid Traynor, Physiotherapy Assistant Service Manager, Children and Adult, Belfast Health and Social Care Trust 8 months ago
We have made a change
Ingrid Traynor
Physiotherapy Assistant Service Manager, Children and Adult,
Belfast Health and Social Care Trust
Submitted on 29/08/2023 at 13:45
Published on Care Opinion at 15:08


Dear Maisi

Thank you for your post.

I second Dr Seamus O'Brien's apology for your Mum's experience at Musgrave Park Hospital. It would not have been the Physiotherapy Departments intention for your Mum to have had such a difficult painful time.

We do our very best to ensure all our Physiotherapy patients get clear instructions on where to attend, but for some reason this did not happen for your Mum.

We are always looking at ways to improve our service and your post has encouraged us to review our current communication and direction advice processes, especially for those patients who receive appointments at short notice.

I am delighted that Physiotherapy did help your Mum promptly in the end.

Many thanks

Ingrid Traynor

(Interim Physiotherapy Assistant Service Manager)

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