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Abysmal

Story from nhs.uk

"Abysmal"

About: Stratford Village Surgery

Honestly I don't think 3,000 characters are enough for me to describe the absolute horrors of going to this GP service. For someone suffering from mental health issues, absolutely every part of this service has been atrocious and have enormously added unnecessary stress and misery to my life.

From calling to get repeat prescriptions to be told it's not on the list (medication I need to manage my mental health); to the blood test form issue that I see others have commented on; to accusations that I am intoxicated when expressing frustrations with the service (even though I am one year sober - which is extremely triggering); being told that I have been taken off services for not replying (even though I had, and even though I hadn't been taken off the service); being told my blood test form wasn't urgent even though that was requested by a specialist. Every single interaction has been so shoddy and mismanaged that - as much as I know the Conservative "government" is underfunding the NHS enormously - I can't help but wonder if this can even be described as a service so much as a disservice.

Coming through this GP has been DEHUMANISING.

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Responses

Response from Stratford Village Surgery nearly 2 years ago
Stratford Village Surgery

Submitted on 14/12/2023 at 12:35
Published on nhs.uk on 17/12/2023 at 19:41

Dear Patient,

We sincerely apologise for the distressing experiences you have had with our GP service, and we deeply regret the impact it has had on your mental health. Your feedback is invaluable and we take it seriously as we strive to provide compassionate and effective care.

We are truly sorry for any miscommunications or lapses in service that you've encountered, from issues with repeat prescriptions to the blood test form problems. Your description of feeling dehumanised is alarming and we want to assure you that we are committed to addressing these issues and making improvements.

We understand the importance of managing mental health with sensitivity and respect. It's disheartening to hear about the misunderstandings that occurred during your interactions with our service. Your sobriety is commendable, and we apologise for any distress caused by the inappropriate remarks.

To better understand and address your specific concerns, we would appreciate the opportunity to discuss your experiences further. If you are open to it, please contact our Assistant Practice Managers, so that we can investigate these matters thoroughly.

Again, we apologise for the negative impact on your well-being; we are committed to making the necessary changes to improve the quality of our services.

Thank you for bringing these issues to our attention. We hope to have the chance to rectify the situation.

Stratford Village Surgery

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