I am writing this feedback to show how much your care and support was greatly appreciated to one of my residents from our Care Home who recently attended accident and emergency.
I wanted to share how important it is to recognise all the hard work you do. Firstly from the ambulance men who attended in the first instance, the speedy response from the time the initial 999 call was made, the care , patience and understanding at this time was greatly appreciated and reassuring to all.
Secondly to all the staff in the emergency department, I can only say that I was very impressed by all your support given to my staff member and resident attending A&E. I was kept fully up to date with what was happening each time I called even being able to speak to the staff member over the telephone. Time was taken to speak to me even when I knew they were really busy. They ensured that they both had lunch and were so very kind to them both. I only have good things to say about their experience attending Wishaw General. Thank You very much for your care.
"Only good things to say about their experience"
About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP
Posted by indigokt66 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Alan Martin
See more responses from Jean MacDonald
See more responses from Julie Coyle