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From start to finish I have been delighted with every aspect...

Posted By plutowj99

"From start to finish I have been delighted with every aspect of my care."

About: Gartnavel General Hospital / Brownlee Centre Gartnavel General Hospital / Diabetes Clinic/Centre General practices in Greater Glasgow & Clyde Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66) Queen Elizabeth University Hospital Glasgow / Oral Surgery & Medicine ( Wards 63)

(as the patient),

MAXILLOFACIAL REFERRAL QEUH

Initial consultation approximately 2 weeks after referral. Blood tests and CT scan done at that appointment. Review 1 week later. Admission for surgery approximately 2 weeks after review. (Non urgent case).

Whilst in hospital I experienced excellent care and attention. Ward 62 staff were fantastic. Ward very clean. Food good. Well equipped. The surgery (Mr Ansel and colleagues) went well, recovery uneventful. No bruising swelling or pain.

From start to finish I have been delighted with every aspect of my care.

I constantly hear criticism of NHS.  My own experiences at QEUH, and at Brownlee (Gartnavel), Diabetic Dept (Gartnavel) and my GP Surgery (Anniesland Medical Centre ) have always been First Class in every respect.

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Responses

Response from Lisa Dorrian, General Manager, Oral Health Directorate, NHS Greater Glasgow and Clyde 3 years ago
Lisa Dorrian
General Manager, Oral Health Directorate,
NHS Greater Glasgow and Clyde

Submitted on 28/04/2022 at 11:41
Published on Care Opinion at 11:41

Dear plutowj99,

Many thanks for taking the time to provide this positive feedback, it is greatly appreciated.

I am pleased to hear you have recovered well.

I will share your feedback with the staff in Ward 62 as well as Mr Ansell and his team.

Kind Regards

Lisa Dorrian

Clinical Service Manager

Department of Oral and Maxillofacial Surgery

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Response from Janis Young, Site Facilities Manager (Business), Facilities, NHS Greater Glasgow and Clyde 3 years ago
Janis Young
Site Facilities Manager (Business), Facilities,
NHS Greater Glasgow and Clyde

Help with facilities services

Submitted on 28/04/2022 at 13:12
Published on Care Opinion at 13:21

picture of Janis Young

Dear pluotwj99

Thank you for taking the time and effort to post about your experience in ward 62, QEUH. I was delighted to read your kind words about the cleanliness of the ward and that you also enjoyed the good food. I shall make sure that these compliments are passed onto the domestic and catering staff. I hope you are now fully recovered and keeping well.

stay safe,

Janis Young

QEUH Site Facilities Manager

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