Toward the end of April 2022, my baby was seen by my GP.
They admitted my baby by ambulance to the SWAH as my baby had problems breathing, her oxygen levels were low. My baby was diagnosed with croup but wanted her to attend the hospital as her oxygen levels were low.
We entered the SWAH in the early evening. Half an hour later I was seen by a nurse in triage, who said to wait in the waiting area.
The waiting area was busy. Myself and baby were surrounded by patients with all ailments. There is no area with any privacy provided for babies.
Four hours later I was called by another nurse to get my baby observation carried out. I had asked how long will I have to wait. The nurse said my baby was the 2nd in the list to be called. That's if no emergency came in.
I had no baby milk with me. Only the receptionist I had asked provided me with 2 small ready made bottles. At this point my baby is pale and has a shallow breathing.
My sister had to come up to hospital with items that I needed nappies more milk for baby. I wasn't aware at this point if my baby was going to be kept overnight. My baby had to rest sitting in the car seat or nursed by myself. Eventually just after midnight I was called.
My baby was checked over. I am aware that the doctors and nurses are busy. An hour later I was admitted into the children's ward. The staff there were brilliant. My baby was kept in overnight and received steriods.
I couldn't believe the bad service that is offered at the SWAH in the Emergency department. The staff are so overwhelmed with patients. I was first seen by my own general practitioner in the afternoon, admitted to the SWAH an hour and a half later and my baby with severe croup got seen by a doctor in the SWAH 7 hours later and then admitted to children ward. That is nearly 12 hours later.
To say I am annoyed that a very young baby is treated like this.
"Annoyed that a very young baby is treated like this"
About: South West Acute Hospital / Children's ward South West Acute Hospital Children's ward Enniskillen BT74 6DN South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital Emergency Care and Medicine Services Enniskillen BT74 6DN
Posted by Twijs98 (as ),
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