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"Excellent care from an excellent team of staff."

About: Dr Gray's Hospital / Acute Medical Admissions Unit

(as the patient),

I recently spent 5 days in AMAU ward Dr Grays hospital in Elgin where I  received  first class care from the medical and auxiliary staff employed there.

The staff worked well together to create an environment in which patients felt secure , especially at such a time when they feel very vulnerable.

I would like to say a special thank you to two staff nurses who I felt went above and beyond their usual duties to ensure that the patients in their care were clean, comfortable and as pain free as possible. They often missed out on their tea/lunch breaks and stayed on long after shifts had ended in order to complete tasks. Excellent care from an excellent team of staff.

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Response from Louise Pearson, Acting Hospital General Manager, Dr Gray's Hospital, NHS Grampian 3 years ago
Louise Pearson
Acting Hospital General Manager, Dr Gray's Hospital,
NHS Grampian
Submitted on 21/04/2022 at 17:39
Published on Care Opinion at 17:39


picture of Louise Pearson

Dear Hollybolly1,

What a joy to receive this fantastic feedback today! Thank you for taking the time to share this, it will mean the world to the AMAU team. They really do pride themselves on cohesive multi-disciplinary team work and often go above & beyond the call of duty to give the best possible care to patients. It's great to see this reflected by your experience and I wish you all the best in recovering from your recent admission.

Take care,

Louise

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Update posted by Hollybolly1 (the patient)

I have just realised that I didn't include the names of the two staff nurses I wanted to give a special mention to!! They are Stephanie and Rachael. I'd like to say once again that ALL of the staff on the AMAU ward were wonderful. Together they make a fabulous team!!

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