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We were treated with such respect and diligence

Posted By Marie1967

"We were treated with such respect and diligence"

About: General practices in Greater Glasgow & Clyde Greenfield Park Care Centre

(as a relative),

The doctor was kind, caring and respectful .

My elderly mum was poorly and becoming agitated whilst receiving comfort care in her care home.

She needed sedation to help her settle to sleep.

Nurse Ashleigh was happy to call the GP out of hours service as no medicine was prescribed or organised for my mum.

Dr Kennedy introduced herself, examined my mum with sensitivity and spoke to me privately in another room explaining mum’s condition and updating me on her plan of care.

Dr Kennedy gave me time to clarify information and answered my questions.

She also explained that if we had any further concerns, she could be back within the hour.

Dr Kennedy explained that palliative care is a big part of her job and I felt she really strived to give compassionate and sensitive ,individualised care, despite how busy she might otherwise be.

I really appreciate everything she and the nurse Ashleigh did for my mum last night.

My mum died peacefully this evening and I feel relieved that her last hours were treated with such respect and diligence.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 25/04/2022 at 10:06
Published on Care Opinion at 10:06

picture of Nicole McInally

Dear Marie1967

My sincere condolences on the loss of your Mum. Thank you so much for getting in touch to tell us about the compassionate, sensitive and individualised care you received from Dr Kennedy. I hope this makes this difficult time a little bit easier for you and your family. I would like to share your feedback with Dr Kennedy, would you mind emailing me the name of the GP Surgery. My email address is patientexperience@ggc.scot.nhs.uk

Take Care

Nicole

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Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde nearly 2 years ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 27/04/2022 at 16:24
Published on Care Opinion at 16:24

Dear Marie1967

My condolences go to you and your family at this sad time. I would like to express my thanks for taking the time to express your appreciation of the care and treatment and support given to your Mum from Dr Kennedy at GP Out of Hours. I will, of course, pass on your kind sentiments to Dr Kennedy.

Take Care

Raylene

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