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"Couldn't ask for better care"

About: Craigavon Area Hospital / 1 North Cardiology Northern Ireland Ambulance Service

(as a staff member posting for a patient/service user),

I couldn’t ask for better care and also if given the chance I could never stop talking about how amazing the ladies and gentlemen that take care of me are and how grateful ion am to them. The doctors and nurses are absolutely incredible as well as the fantastic domestics and assistants. The only issue I have is that they are not paid more for their fantastic service. I understand everything they tell me and as someone who likes to know what’s going on I ask a lot of questions which they always have more than enough time and effort for which is credit to their professionalism. The food has been really good and has improved a lot since I was in over a year age. I always get enough and I always enjoy what I get. The staff are fantastic at cleaning and honestly never seem to stop. I would also like to send a big thank you to the paramedics in the ambulance who helped with my admission to hospital as well as the staff who were waiting for me on arrival. I have had no issues with my care and am very grateful for the care I have received it has been truly wonderful

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 22/04/2022 at 10:14
Published on Care Opinion at 10:14


picture of Neil Gillan

Dear Matdw53

Thank you for including NI Ambulance Service staff in your valued feedback, it was so encouraging to hear about the professionalism and dedication of all the staff involved. I would like to pass on your thanks to the individuals involved, in order to do so we would need a few more details about the date, time and location of the call. If you would like to provide more details please contact me directly at neil.gillan@nias.hscni.net

Best wishes

Neil

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Response from Eileen Magowan, Clinical Sister 1 North, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 3 years ago
Eileen Magowan
Clinical Sister 1 North, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 28/04/2022 at 15:32
Published on Care Opinion at 15:36


Good Afternoon,

Thanks for taking the time to let us know about your experience in 1 North.

I am very pleased you have had a good experience during your time in 1 North, and that you found the team incredible. I am pleased the staff were informative and kept you up to date on your plan of care.

I am glad you found the food had improved since your last admission.

It is nice to hear such good praise.

Best Wishes,

Eileen Magowan,

Clinical Sister,

1 North.

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