Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I've had zero contact

Posted By brumpatient123

"I've had zero contact"

About: Queen Elizabeth Hospital Birmingham / Neurology

(as a service user),

I've been waiting for a neurology appointment with chronic pain and fatigue (amongst other symptoms) for just under a year now with no sign of an appointment. Almost 6 months since my GP asked them to treat my referral as urgent. I've had absolutely zero contact with them. PALS also have not responded when contacted.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from James Cunningham, Patient Experience Officer, University Hospitals Birmingham NHS Foundation Trust 3 years ago
James Cunningham
Patient Experience Officer,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 28/06/2022 at 16:03
Published on Care Opinion at 17:05

Dear Brumpatient123,

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham and apologies for the delayed response. We are really sorry to hear that your experience with our Neurology Department has not been a positive one and you haven't been able to get the appointment you were expecting.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k