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"Gratitude for hard-working Ward 43 staff"

About: Altnagelvin Area Hospital / Gynaecology

(as the patient),

I have been a patient in ward 43 three times in the last 12 months for major surgeries.

I wanted to ensure that my gratitude to the staff was conveyed as I understand how hard the job is. I particularly wanted to thank Nicole (bank nurse who was there on all of my admissions) for going beyond the call of duty even staying on more than an hour after a night shift to help me shower. Elaine for her care, nothing was a trouble and dry wit keeping me laughing and Amy for being so attentive. And Lewis for the hot water and drinks always with a smile. There were too many to thank but these people stood out.

I found it interesting that everyone knew how to complain yet no one knew how I could pay a compliment. It is very easy to find fault and I feel the focus should be on “what does even better look like” and on positive motivation for what is otherwise a thankless job.

I don’t know how they do it. They are a credit to the hospital and I really think they deserve some recognition for their efforts. 

Thank you.

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Responses

Response from Vi Gray, Patient & Client Experience, 10000MoreVoices/Care Opinion, Professional Nursing, Western Health & Social Care Trust 3 months ago
Vi Gray
Patient & Client Experience, 10000MoreVoices/Care Opinion, Professional Nursing,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 22/04/2022 at 16:42
Published on Care Opinion at 16:42


picture of Vi Gray

Hello Silverlinings

Thank you for taking the time to share your experience it is very much appreciated, This was shared with Ward Manager and lead Nurse to ensure that the staff mentioned receive the lovely feedback and get the recognition they deserve when they make that difference to patient care.

I hope that you continue to make a good recovery

Best wishes

Vi Gray

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