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Tried repeatedly to access lateral flow tests

Posted By Scappay

"Tried repeatedly to access lateral flow tests"

About: NHS Orkney

(as a service user),

Tried repeatedly to access lateral flow tests - keep getting none available for delivery.

I rely on postal access to tests. 

Service is not good enough for those in Scotland.  

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Responses

Response from Julie Tait, Patient Experience Officer, NHS Orkney 2 years ago
Julie Tait
Patient Experience Officer,
NHS Orkney

Submitted on 13/04/2022 at 09:58
Published on Care Opinion at 09:58

Dear Scappay

I am very sorry to hear of the difficulties you are experiencing accessing LFTs. As you may be aware, the general supply of LFT's will end on 18th April and it may be that the Scottish Government postal ordering service are struggling to meet the high demand for tests. Unfortunately we do not have any ability to resolve this national issue.

However locally, if you would like to contact our Covid Assessment Centre on 0300 303 9545, they will be able to help. We have drivers available who can take LFTs to drop off at your home so that you do not have to attend the Centre.

If you are able to drive, there are currently LFT kits available between 9am and 2pm at the old Macmillan Unit behind the old Balfour hospital.

If you have any other queries, please don't hesitate to contact our team on the telephone number given above.

I hope this answers your concerns.

Kind Regards

Julie

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