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"A truly great service"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / General Medicine (Wards 3, 4, 5)

(as a service user),

I took unwell driving into Glasgow with my family. I collapsed and became unconscious near Glasgow Royal Infirmary.

GRI A&E Staff were first class and immediately admitted me into hospital. I was given a thorough check by Doctor Cahill, a lovely, kind and compassionate young man and his attending team.

I was admitted to Ward 11 where the attention to detail was second to none. All staff were attentive, caring and compassionate, sometimes under extreme duress and provocation. I was looked after by them at all times including auxiliary staff, nursing staff and their many proficient doctors.

I was given thorough examinations to try and determine my prognosis, i.e. blood clots; CT Scans etc etc.

I would like to thank all staff in A&E and Ward 11 who provided an excellent and professional first class service - If this is the standard we have in busy and extremely volatile wards then OUR NHS Scotland services are in good hands.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 3 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 14/04/2022 at 16:38
Published on Care Opinion at 16:38


picture of Kevin Torbet

Dear BillyC

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the A&E and General Medicine Ward of the Glasgow Royal Infirmary.

Firstly I'm glad to hear you were close by the Glasgow Royal Infirmary when you collapsed and became unconscious as this must have been an extremely worrying time for you and your family.

It was great to hear of the fantastic care and attention you received from all the staff within the A&E and General Medicine departments especially Dr Cahill.

I was happy to hear the staff showed compassion, caring and attentive attitudes throughout your journey and you were made to feel welcomed.

I will be delighted to pass on your thanks to the staff involved who I'm sure will be touched to hear such lovely comments.

I hope your recovering well and feeling a lot better.

Kind regards

Kevin

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