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Care Opinion

Wonderful staff at EPAS Wishaw

Posted By Starbaby2022

"Wonderful staff at EPAS Wishaw"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as the patient),

After learning the devastating news that I’d had a missed miscarriage, the EPAS staff at Wishaw went above and beyond to look after me. I was able to have my first choice of treatment (MVA) just a few days later.

Throughout my phone calls, scans and surgery, every member of staff was so compassionate and caring. They took the time to explain everything to me and sat with me while I cried. They listened to my story, even though it wasn’t medically relevant.

The midwife present during my surgery held my hand and kept me talking throughout the procedure and the doctor and student doctors told me exactly what was happening and helped me through it all. As horrible as the situation was, the surgery was actually a very positive experience and has given me closure on the pregnancy and helped me move forward.

My only complaint, which is not the fault of the staff, is that the EPAS is only open Monday-Friday. I learned about my missed miscarriage on a Saturday morning and I had a very fraught and anxious 48 hours without knowing my options before I could speak to anyone on the phone.

Thanks again, especially to midwife Michelle and doctor Laura. You made the hardest point in my life that little bit easier.

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Responses

Response from Cheryl Clark, Chief Midwife, Women's Services, NHS Lanarkshire 2 years ago
Cheryl Clark
Chief Midwife, Women's Services,
NHS Lanarkshire

Submitted on 18/04/2022 at 10:30
Published on Care Opinion at 10:30

Dear Starbaby2022,

Thank you for providing positive feedback to our early pregnancy team particularly at a time of grief. I am so sorry to learn of your miscarriage and hope you are psychologically and physically recovering well. The care and compassion you received is what we strive to achieve for all patients in our care. I am delighted to read this was your experience. I will share your lovely feedback with the EPAS team. Thank you too for sharing your input on early pregnancy services. This is a comment we often receive and will help frame our future service provision. We are gratefull for all your comments

Take care and thank you again

Cheryl

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