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Professional, courteous, polite and informative

Posted By Ballymena

"Professional, courteous, polite and informative"

About: Northern Health & Social Care Trust / Covid-19 Testing Centre

(as a service user),

I was tested by Ann at the Northern Health and Social Care Trust Covid Testing site on the Woodside Road, Ballymena. Ann immediately made me feel at ease and was always professional, courteous, polite and informative, taking the time to talk me through the test and with humour.

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Responses

Response from Sarah Arthur, Patient Client Experience Facilitator, Patient Experience, Northern Health and Social Care Trust 3 years ago
Sarah Arthur
Patient Client Experience Facilitator, Patient Experience,
Northern Health and Social Care Trust

Submitted on 14/04/2022 at 09:45
Published on Care Opinion at 10:58

picture of Sarah Arthur

Dear Ballymena,

My Name is Sarah I am the Patient, Client Experience Facilitator for the NHSCT. Thank you for taking time to send us your feedback following your positive experience at the NHSCT Covid Testing Site in Ballymena. It is lovely to read that you found Ann professional, courteous, polite and informative. I will ensure the Covid Testing Team receive your lovely comments, I'm sure Ann will be delighted.

Many Thanks,

Sarah

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Response from Collette Fitzgerald, Henry Coordinator. , Nursing/Paediatrics, Womens Servcies & Corporate support., NHSCT 3 years ago
Collette Fitzgerald
Henry Coordinator. , Nursing/Paediatrics, Womens Servcies & Corporate support.,
NHSCT

Submitted on 14/04/2022 at 09:57
Published on Care Opinion at 09:57

Thank you for taking the time to share your experience with us. I am pleased that you received a professional service when getting a Covid test completed. I will pass on your kind words to Ann and the team.

Regards Collette

Covid testing manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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