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"Fobbed off"

About: Craigavon Area Hospital / Emergency Department

(as a service user),

Sent straight over by my GP to Craigavon emergency department for a suspected rupture of a stomach ulcer. I sat from 11:30 until around 4:00 pm to get seen by a senior doctor to be told it's Gastritis and that I should be with my GP about getting referred for a camera examination . Surely this senior doctor should have done the referral straight away instead of batting it straight back to the care of the GP?

This is the second time in two years that I have been fobbed of by a senior doctor at Craigavon.  The last time I was told I was constipated.  It turns out that I have helicobacter pylori, which, wait for it, causes stomach ulcers.  I think the place is a shambles, managers clearly couldn't organize their team, never mind trying to organize the waiting room. It seemed like a breeding ground for cross contamination , not once did I see a cleaner . Poor management on behalf of SHSCT, not a shock to me that it has all gone to pot. 

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Responses

Response from Personal Assistant Support Services, Functional support, SHSCT 4 months ago
Submitted on 08/04/2022 at 10:48
Published on Care Opinion at 10:48


Many thanks for taking the time to highlight your concerns, we do welcome all feedback to help us improve the service we offer.

I apologise that you found the standard of cleanliness in ED unsatisfactory. I will share your comments with the Senior Domestic Services Manager who will further investigate this issue, our ED is a very busy department but we do make efforts to ensure cleaning standards are maintained at all times.

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, SHSCT 4 months ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
SHSCT
Submitted on 08/04/2022 at 15:03
Published on Care Opinion at 15:03


picture of Christine Armstrong

Dear JSloan95 - thank you for taking the time to provide this feedback and we are very sorry to read that you feel you have been fobbed off. We do appreciate that this has all been very frustrating for you. The normal process is that referrals for any further tests should be completed by the GP. This process then allows the referring professional (the GP) to see the report of any referrals made and discuss the outcomes and possible treatment plans with the patient. The Emergency Department is for addressing urgent issues relating to the reason why the person attended the department.

From the information you have provided, referral to your GP would appear to have been the correct process at this time, however should you wish to discuss this further please get in touch with me (Christine.Armstrong@southerntrust.hscni.net )

We do have a Phone First system in place should you need to seek any further advice regarding the best place to attend for treatment and care between the hours of 9am - 6pm. The number is 0300 123 3 111.

We do apologise again that were not satisfied with your experience in our Emergency Department

Kind Regards Christine

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