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"Bad labour poor care from some staff"

About: Royal Cornwall Hospital (Treliske) / Delivery Suite Royal Cornwall Hospital (Treliske) / Maternity Royal Cornwall Hospital (Treliske) / Wheal Fortune (postnatal) Ward

(as the patient),

Came in with intense contractions and got told I was only 3cm and they had just given me another sweep (without asking if I wanted another one). I was screaming in pain after asking for pain killer for hours.  I asked for a c- section for 3 hours,  as I could feel my baby was coming quick and he was big. The staff member in charge acted like they didn’t care and didn’t want to be there. In the end, the delivery midwives did a brilliant job and I had to deliver naturally with forceps. I had a cut and I still got a 3rd degree tear. I feel this would have been avoided if the staff in charge at the beginning had listened to me, as we all know our own bodies the best. I now have long lasting injury and day to day tasks that I can’t do.

My son was rushed off to NICU and diagnosed later with DS. In the end, the NICU and midwives did excellent. A big shout out to a one staff member, who has a heart of pure gold and I hope she gets all the recognition she ever will and does deserve! I couldn’t have done it all without her. On the same day as the delivery, I felt a little left out and I had to keep asking for help (waiting hours for help). I don’t think the injuries I had sustained during delivery where clearly noted down  in my notes. I do feel each mother should be treated the same after birth. I only stayed one night and discharged myself due to feeling so uncomfortable on the bed. I couldn’t sit for about 1-2 months. During the one week my son spent in hospital, I couldn’t stay more than three hours a day, due to being in too much pain. I wasn’t allowed any stronger pain killers, other than being told to wait for the paracetamol to kick in... this did not work. I couldn’t wait to leave, but felt so guilty not being able to bond with my son that first week of life due to my injuries. I’m now 5 months postpartum and still struggling daily with my injuries this has seriously affected my mental health and I feel that I don’t want anyone else to go through any unnecessary injuries like mine. I feel these could be prevented with more understanding and more care from those who need to do so in this sector, and for more mothers to be listened to, as they know their own bodies. 

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Responses

Response from Trudie Roberts, Maternity Matron, Maternity, Royal Cornwall Hospitals NHS Trust 2 years ago
Trudie Roberts
Maternity Matron, Maternity,
Royal Cornwall Hospitals NHS Trust
Submitted on 12/04/2022 at 12:08
Published on Care Opinion at 13:13


Dear CJ1998

Thank you for reaching out and posting your experience. I am so sorry that the service you received let you down in your time of need and that you have been left with lasting effects following your birth experience; this is certainly not what we want for any of our patients. We would like to learn more by listening to you in a more personal and direct way. If you feel able to, please contact one of the Maternity Matrons in order to arrange a meeting to discuss your concerns and how we can improve.

Sarah Harvey Hurst

sarah.harvey-hurst@nhs.net or 07920590352

Josie Dodgson

Josie.dodgson@nhs.net or 0717553683

Trudie Roberts

Trudie.roberts1@nhs.net or 07771614842

We also offer a birth reflection service which we would all be happy to signpost you too.

If, however, you would like to raise your concerns formally, you can contact our Patient and Family Experience team (complaints) who will be able to investigate this further for you. You can let them know that you have posted your feedback on Care Opinion so you won’t need to go over all the details again.

Tel: 01872 252973

Email: rcht.patientexperience@nhs.net

Thank you for taking the time to share your experience with us and I hope that we will hear from you soon.

Best wishes,

Trudie

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